Complaints
If a patient or service user has a complaint or concern about the service that they have received or any of the staff working within our organisation, they should be able to make a complaint. All complaints will be acknowledged within two working days of receipt and any investigation should be completed within 10 working days. If this is not possible, the patient will be informed of the delay and the reasons for it. All complaints must be completed within 20 working days (one month). If you feel you would like to make a complaint, please email yhp.complaints@nhs.net.
As of 1st July 2023, you can also contact the Experience Team within NHS Humber and North Yorkshire Integrated Care Board (ICB) instead of NHS England. This can be done via:
Telephone: 01904 555999
E-mail: hnyicb.experience@nhs.net
Or writing to the ICB at:
The Experience Team
Humber and North Yorkshire ICB
Health Place
Wrawby Road
Brigg
DN20 8GS
Yorkshire Health Partners
To call us on 01430 440957 during the hours of 9am-5pm Monday to Friday.
Our address is:
Unit 2, Annie Med Lane, South Cave,
East Riding of Yorkshire, HU15 2HG